Escalation Engineer


Beograd, Srbija
Postavljeno pre 2 godine

Endava is reimagining the relationship between people and technology. For the past 20 years it has helped some of the world’s leading Finance, Insurance, Telecommunications, Media, Technology, and Retail companies accelerate their ability to take advantage of new business models and market opportunities. We have more than 7200 employees located in close to client locations in Denmark, Germany, Netherlands, United Kingdom, United States and nearshore delivery centers in the EU: Romania, Bulgaria; Central European Countries: North Macedonia, Moldova and Serbia; Latin America: Argentina, Colombia, Uruguay and Venezuela.

Escalation Engineer
to join our team in Belgrade


Engineer will be member of Endava’s engineering team and will be responsible for debugging, advanced triage, troubleshooting tasks, and assessment of product/component failure. In addition engineer will be responsible for suggesting or implementing solution and communicating it to other teams and customer.

Match your profile

  • Experience with complex problem resolution where analysis of situations requires in-depth evaluation of varied factors
  • Able to read, analyse and diagnose: apps core dumps, logs, traces and sniffer captures
  • Experience with relational database management systems (PostgreSQL, Oracle) required
  • Familiarity with programming languages C++, Java a strong plus
  • 1+ years of IP Networking experience
  • 1+ years working knowledge of Networking industry, products and protocols
  • Linux and Windows experience required
  • Must be able to determine methods and procedures on new assignments with little supervision
  • Ability to determine problems and deliver known solutions
  • Must have proven crisis management skills
  • Working with cross-functional team
  • Good Presentation skills
  • Strong documentation skills–to be utilized for case management, knowledge capture, defect management and training
  • Good spoken & written communication skills in English language


  • Self-motivated
  • Think out of the box
  • Team player
  • Flexible
  • Can switch from one task to another without much difficulty
  • Ready to accept last minute requirement changes when necessary
  • Productive (meet deadline with good product)
  • Multi-tasking
  • Superior communication skills



  • Flexible working hours
  • Employee stock options
  • Private health insurance
  • Company sponsored trainings1
  • Domestic and international conferences
  • Workshops and education
  • English classes

Apply HERE.

Karatkeristike posla

Kategorija poslaC++, Java