Would you like to become the provider of one of the 5 best software solutions for tourist agencies and tour operators in the world?

We are a team of 70+ enthusiastic and friendly professionals gathered around one SaaS product – Lemax software – which we have been developing independently for over 13 years.

We are looking for an experienced Software implementation consultant / IT Project Manager to lead and manage software and web implementation projects.

With your successful project delivery, you will not only play a key role in ensuring and maintaining customer satisfaction, but also help transform tourism businesses around the globe!

Software implementation consultant / Project manager
to join our team in Zagreb

Full Time

Key responsibilities:

• Manage effective project implementation and delivery in timeline and budget
• Map customer business processes in cooperation with business analysts and product team
• Develop a project plan in coordination with a customer including project scope, timeline, milestones, deliverables etc.
• Identify and manage resource requirements, required skill sets, training plans, quality reviews, documentation and weekly meetings required for project execution
• Track and monitor project execution and supervise project team members to make sure that customer requirements are met
• Coordinate communication between a customer and the project team throughout the project implementation phase
• Provide timely and accurate response to customer’s inquiries to improve customer relationship
• Prepare regular and timely status reports, including risks, issues and escalation identification
• Maintain and update project documentation
• Continuously improve internal processes and metrics
• Mentor and coach other team members

Professional qualifications and experience:

• Minimum 5 years working experience in the same or similar roles
• Master’s degree (preferably in the technical field, but not mandatory)
• Excellent written and spoken English language skills

Required skills:

• Strong organizational skills
• Ability to multitask and balance between deadlines and priorities
• Flexible approach to shifting priorities, demands, and timelines; able to promptly and efficiently react to project adjustments and alterations
• Strong communication and presentation skills
• Analytical skills and a problem-solving mindset
• Ability to work independently and take initiative
• Ability to influence and persuade others
• Strong interpersonal skills including the ability to elicit cooperation from a wide variety of sources, including upper management, customers, and multiple teams

Other:

• Willingness to travel occasionally
• Occasional flexibility for shifting work hours to engage with clients from different time zones

If you want to be a part of our success story, please send us your CV via the submission form.